Shipping policy

All Silvercut products are custom-made in our workshop. Production normally takes 1–3 business days (Monday–Friday) before dispatch. During the end-of-year holiday period (October–January), production times may increase to 10–15 business days due to high order volumes.

When your order has been shipped, you will receive an email with your tracking number. If you haven’t received your tracking details or need help with your shipment, please contact us at [email protected].

Shipping Methods
We offer three delivery options to suit your needs:

Traditional Postal Network Shipping – Cost-effective delivery via traditional postal services.

FedEx Expedited Shipping – Faster delivery with full tracking.

Premium FedEx Express Shipping – Our fastest delivery option for urgent orders.

Delivery Timeframes
Delivery times vary depending on your location and chosen method. Times are estimates only and not guaranteed, as delays can occur due to customs, weather, or other carrier-related issues. Refunds cannot be issued for delays outside our control.

FedEx Express Fee
The FedEx Express fee is non-refundable. Failed deliveries will require a $14 USD re-shipping fee.

Lost or Stolen Packages
If your shipment is missing, we will verify delivery to the address provided, along with tracking and carrier details. If it’s clear your order was not delivered to you, we will re-manufacture and reship your item at no additional cost.

For estimated delivery times by region and shipping method, please visit our Shipping Information Page.